Preferred term
QUALITY MANAGEMENT
Broader concept
Used for
- QUALITY OF SERVICE
- TOTAL QUALITY MANAGEMENT
- TQM
Scope note
- That aspect of the overall management function that determines and implements the quality policy of an organization, business enterprise or service provider. It includes strategic planning, allocation of resources and other systematic activities for quality, such as quality planning, operations and evaluations.
In other languages
Arabic
Chinese
French
Russian
Spanish
URI
http://metadata.un.org/thesaurus/1005291